Spotify Community

sue191 · 2017-04-11

Hi Team

I subscribed to spoitify premium today on my work computer. I then downloaded the app to my iphone but it will not let me login using the same details.

Can you please tell me what I need to do to get it to work?

Thanks

Sue from Adelaide, Australia

Maxim · 2017-04-12

Your username is NOT your email address. If you don't know what your username is, you can view it at https://spotify.com/account.

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View solution in original post

Maxim · 2017-04-11

Hey @sue191,

Can you let me know the error message that you're seeing when trying to log into Spotify?

Thanks!

MaximSpotify Star

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Note: I'm not a Spotify employee.

sue191 · 2017-04-12

Hi Maxim

Thanks for coming to my rescue!

I have attached a screen dump of what came up.

Hope that you can help.

Thanks Sue

Maxim · 2017-04-12

Ah! Can you please try logging in with your username and password?

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sue191 · 2017-04-12

I have tried many times but this is the message that comes up.

Sue

Maxim · 2017-04-12

Your username is NOT your email address. If you don't know what your username is, you can view it at https://spotify.com/account.

MaximSpotify Star

Help others find this answer and click "Accept as Solution".

If you appreciate my answer, maybe give me a Like.

Note: I'm not a Spotify employee.

sue191 · 2017-04-12

Thanks Maxim, that fixed it!

Both blonde and old ...

Maxim · 2017-04-12

Nice!

Glad to hear it's working now. Let me know if you have any other questions.

spotify:track:5QIkWpgfZHlhUBI099FWnC

MaximSpotify Star

Help others find this answer and click "Accept as Solution".

If you appreciate my answer, maybe give me a Like.

Note: I'm not a Spotify employee.

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