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Subscribed to premium but account cannot access account and wants to downgrade

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Subscribed to premium but account cannot access account and wants to downgrade

Newbie

Plan

Premium

Country

 Philippines

Device

iPhone 5s

Operating System

iOS 11

 

My Question or Issue

 My problem is that I've paid the premium subscription, but when I look at my phone's Spotify, it still wants to downgrade it. And when I look back to my account, it kept saying that I should update my payment when I've already paid for it with receipt. 

1 Reply
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Re: Subscribed to premium but account cannot access account and wants to downgrade

Rock Star 23
Rock Star 23

Hey @yeonnieah, and welcome to the community.

Hope you're doing great! 

 

To make sure that you and I are on the same page, you paid for Premium, shows that you're still on the Free version, and is asking you to update your payment details?

Keep me posted 🙂 

Billy-JRock Star 23
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