Subscribed with two month premium service free offer, but you charged me.

[Bravo5]

Hi, guys!
A few days ago I got an offer of two months of premium service for free.
I read that you were going to charge my debit card with certain amount of money so you can check my it has enough funds and then you'll refund the money. The thing is from the day I was subscribed to now have been 10 days, so what up? Are you refunding the money or is it going to be taken for the third month?

[MattSuda]

Hey @Bravo5

I suggest you contact support so they can help you with this offer.

https://support.spotify.com/contact-spotify-support/

If you get an automated reply email telling you to check the help section or the community, you need to reply back to it, even if it's from a no-reply address.

Support usually replies within 24-48 hours.

You can also:

• Tweet or message @SpotifyCares on Twitter

• Send a message to Spotify Cares on Facebook