Trying to get Premium
Device / Operating System
Account problem, not the device.
My Question or Issue
I've been trying to subscribe to Premium for about a week not. After filling out the payment details with my credit card I receive the notification that the payment failed with a link to a troubleshooting page.
1) I've read the board announcement that there were problems with payment on the 1st of March. My problem has started before that and persists until now, the 3rd of March.
2) I've located another thread here with similar issues being brought forward by the Pakistan community. I'm am not in Pakistan and I am facing the same issue.
3) The troubleshooting pages lists 3 possible reasons for the failure:
3.1) Country registration - Both the account and card are set to Portugal
3.2) Not expired or canceled - It has not expired. It is not canceled as I keep on using it for everyday life.
3.3) Enabled for foreign, secure online, and recurring purchases - It is enabled; I use it for Zoom, Netflix, HBO, Disney+, World of Warcraft... you get the point.
Thanks for your time.