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Subscription ( 3 Months Free Trial for new user )

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Subscription ( 3 Months Free Trial for new user )

mjassalina
Casual Listener

Plan

Premium

Country

PH

Device

Realme 5

Operating System

Android 9

Card Used

VISA Credit Card

 

My Question or Issue

trial.PNGTrial 1.PNG

 

 

In my credit card, I was billed by Php 129 on the first day?

I am new user, account created today 12/8/2019 PST 3:00am

 

Do you have solution for this?

 

Thanks and Regards,

Jassfer

5 Replies

Re: Subscription ( 3 Months Free Trial for new user )

Billy-J
Rock Star 24
Rock Star 24

Hey @mjassalina, thanks for reaching out to the Community!

Could you send me a screenshot of your Receipts page? Make sure to hide sensitive info when posting to the Community.

 

Keep me posted 🙂 

Billy-JRock Star 24
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Note: I'm not a Spotify employee.

Re: Subscription ( 3 Months Free Trial for new user )

mjassalina
Casual Listener

Screenshot_2019-12-09-23-19-56-81.png

here it is.

Re: Subscription ( 3 Months Free Trial for new user )

Billy-J
Rock Star 24
Rock Star 24

Hey @mjassalina,

 

Thanks for that screenshot!
Do you remember using your payment method on any of Spotify's services, whether it's for you or a friend/family member?

 

Keep me updated 🙂 

Billy-JRock Star 24
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

Re: Subscription ( 3 Months Free Trial for new user )

mjassalina
Casual Listener
It's my new release Visa Card, First time I used to myself only.

Thank you.

Re: Subscription ( 3 Months Free Trial for new user )

Billy-J
Rock Star 24
Rock Star 24

Hey @mjassalina,

 

Hm, that's odd. 

I'd recommend getting in touch with Customer Support here.

 

Have a nice day 🙂 

Billy-JRock Star 24
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.
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