Subscription Is Not Working

[Urquhart96]

So I just paid for premium and they took the money out I singed out of my app and singed back in 10 times and it still doesn't show I'm premium but it does on the website ??

[user-removed]

Hi there, welcome to the Spotify Community! Let's try to troubleshoot this issue with you.

• Check your subscription page. Your status should be Premium.

• If you're on Premium, try signing out and back into the app.

•  If it says Free, check the receipt sent to your email inbox. Make sure you're signing in with the username on that receipt. If the username on your receipt is a 10 digit number, please sign in with your Facebook login details.

If you've tried all the steps above, please click here. We'll then take you through a survey to point you in the right direction: