[Subscription] Student Discount Payment Problem

[Subscription] Student Discount Payment Problem

Beyzad

Hi,

I have Spotify student premium since 18.03.2018. Two days ago Spotify charged me full premium price. I noticed that  my spotify account page showed full price for premium. I have used SheerID to verify that I am a student again. I got an email which stated that verification was succesful. It seems that student premium period has expired. Shouldn't Spotify have contacted me before turning my account into full premium? How can I get my money returned? Thanks a lot. 

 

 

 

 

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1 Reply

emily-grace

Hello @Beyzad!

 

Thank you for reaching out! I apologize for this inconvenience. I could be wrong, but I think Spotify usually does notify users before changing plans. Might have been a glitch. I would recommend contacting support with your question.

 

Please let me know if this answers your question, or if you have anymore problems!

 

- Emily

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