Subscription failed.

[JuanAndOnleh]

P9 for 3 months

Premium

Philippines

I used different debit cards to subscribe for P9 for 3 months offer in Spotify, but it always say "Purchase failed". Why is that?

[Maxim]

Hi there!

Sorry to hear you’re having some trouble paying for Premium at the moment. I’d recommend checking out this article for payment troubleshooting steps.

There’s also some specific subscription-related troubleshooting over at our Spotify Answers board.

Hope this helps!

[JuanAndOnleh]

I have already read it and done every single one of them, but I still get the same message over and over again. I even tried changing my IP with a VPN and changed the country according to my VPN but it still doesnt checks out. I even tried virtual debit card but still hasn't solved my problem. 

[Maxim]

Thanks for letting me know.

It's important to use a payment method that's from the country where you're currently at. The country in your account should match as well.

If you're able to hook up your payment card to a PayPal account, do that, and then try subscribing to Premium using PayPal at https://spotify.com/premium.

Let me know how it goes!