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Subscription failed.

JuanAndOnleh
Casual Listener

P9 for 3 months

Premium

Philippines

 

I used different debit cards to subscribe for P9 for 3 months offer in Spotify, but it always say "Purchase failed". Why is that?

 

3 Replies

Re: Subscription failed.

Rock Star 24
Rock Star 24

Hi there!

Sorry to hear you’re having some trouble paying for Premium at the moment. I’d recommend checking out this article for payment troubleshooting steps.

There’s also some specific subscription-related troubleshooting over at our Spotify Answers board.

Hope this helps!

MaximRock Star 24
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Note: I'm not a Spotify employee.

Re: Subscription failed.

JuanAndOnleh
Casual Listener

I have already read it and done every single one of them, but I still get the same message over and over again. I even tried changing my IP with a VPN and changed the country according to my VPN but it still doesnt checks out. I even tried virtual debit card but still hasn't solved my problem. 

Re: Subscription failed.

Rock Star 24
Rock Star 24

Thanks for letting me know.


It's important to use a payment method that's from the country where you're currently at. The country in your account should match as well.

 

If you're able to hook up your payment card to a PayPal account, do that, and then try subscribing to Premium using PayPal at https://spotify.com/premium.

 

Let me know how it goes!

MaximRock Star 24
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.
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