Spotify Community

Wabs1 · 2023-03-18

Plan

Premium

Country

Nigeria

Device

Iphone 6s

My Question or Issue

When i get to the payment pa gee it just keeps loading

Eni · 2023-03-18

Hey there @Wabs1,

Thanks for getting in touch about this here in the Community.

Would you mind trying again from an incognito window and using a different device? Make sure to do this from here.

If the issue persists, could you give a different internet connection a go to see if that makes the difference?

Let us know how it goes.

EniModerator

Help others find this answer and click "Accept as Solution".

If you appreciate my answer, maybe give me a Like.

“Music acts like a magic key, to which the most tightly closed heart opens.”– Maria von Trapp

BabyEcho0_YT_SP · 2023-03-18

Hey there, Welcome to the Community!! 😉

If you are experiencing an issue with the payment page on Spotify, there are a few steps you can try to resolve the issue.

1. Restart your device and try again.

2. Update to the latest version of the Spotify app.

3. Check if you have enough storage space on your device.

4. Check your internet connection.

5. Make sure you are using the correct payment option and that all information is correct.

6. Try using a different web browser or device.

7. If this still continues Contact Spotify support.

Subscription failure