Subscription not working, premium paused I have 12 month subscription

[Hardybrian2]

Subscription not working, premium paused I have 12 month subscription, contacted Spotify last week and was told problem was resolved.

Enjoy Spotify Premium
December 01, 2017
Order ID: 776341185074077
Spotify Premium $99.00
12 months
Sales tax 0.0% $0.00
Total $99.00
Payment Method
Card (#### #### #### 2830)
Username
Brian Hardy
You have authorized Spotify to charge you the above price for 12 months of Premium. If you do not cancel before this period ends, you will automatically go back to your previous subscription and be charged the standard price each month until you cancel. Students must reverify their enrollment before then or they will be subscribed to Premium for the standard price. Non-subscribers will go back to a free account. You can see how many months you have left or learn how to cancel via your Account page. No partial refunds. Terms and Conditions apply.
Important information for residents in the State of Alabama here.

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[Hardybrian2]

Please explain why my account is locked?

[Hardybrian2]