Subscription paid twice without arrangement in my country.

[tatebartsanz]

Goodnight
I would like to please indicate where I can claim since I have a premium subscription but I have debit in two cards, I put it in the help on the page without solution, call the two banks and I can not do stop debit in any because they say it is not debit they are payments,
Could you tell me how you can help me
my mail is
*snip*
I am from Argentina and really many months ago it is happening to me without solution
from now thanks

Country

ARGENTINA- CITY OF BS AS

Device

(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)

Operating System

(ANDROID

My Question or Issue

[Daisy]

Hey @tatebartsanz.

Welcome to the Spotify Community. Sorry to hear you're being double charged!

We recommend you have a look at this page and go through the steps. Since you mention you've been paying double, make sure to read through the 'Paying more than once a month' section. These steps should definitely help you out.

It would also be good to check out this article on how to find the possible second account. Let us know how you get on, we're here to help 🙂

Have a great day.