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Subscription price increased without my consent

Subscription price increased without my consent

For some reason my account has been upgraded to premium family without my consent. At no point did I requuest this, or accept new charges. I have only just noticed by looking at my bank statement, I have been charged for two months worth at £14.99, instead of my usual £4.99 a month. If I go to my subscriptions I change back to my original agreement of paying £4.99 a month, only the £9.99 package.

I would like my account to be reverted to £4.99 a month, as I did not change my package or agree to any change in pricing, and the £20 that has be overcharged to be refunded ASAP.

 

Thanks
Chris

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1 Reply

Hey @earthloop,

 

I'd recommend taking a look at this support article: https://support.spotify.com/account_payment_help/privacy/someone-has-gained-access-to-my-account/.

MaximSpotify Star
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