Subscription using Smart carrier error

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Subscription using Smart carrier error

Jangxette
Newbie

 

 

My Question or Issue

Hi!I'm having a problem. I'm trying to pay my 149 plan via smart with 200 worth of load, but after i enter the pin, its just keep on error(see below photo). And receive a text message that my sim is already under subscription(second photo), but zero credit, how can't I subscribe the plan if my sim is already under subscription? Can i revoke my sim subscription and start again?

Please help! Thanks!

 

Screenshot_20190412-132203_Messages.jpg
1 Reply
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Re: Subscription using Smart carrier error

Rock Star 16
Rock Star 16

Hey @Jangxette, and welcome to the community.

Hope you're doing great! 

 

To confirm, you're having issues processing payment for your Premium subscription?
Keep me updated :) 

Billy-JRock Star 16
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