Subscription..

[Logan5dunst]

I have a premium subscription that won't let me log in. I'm in NZ, and no longer in Canada where the account originates. Everything was fine until the other day. Now i keep getting a pop up telling me that if I'm abroad, I have to register at Spotify...
**bleep**? It's been working just fine for over 12 months now being here.

[MonicaM_Bogota]

Hi, @Logan5dunst!

Welcome to the Spotify Community.

Let's try to figure this out. Can you follow these steps for us?

• Check your subscription page. Your status should be Premium.
• If you're on Premium, try signing out and back into the app.
• If it says Free, check the receipt we send to your email inbox. Make sure you're signing in with the username on that receipt. If the username on your receipt is a 10 digit number, please sign in with your Facebook login details.

Also, we have more info about using Spotify abroad here.

Let us know how it goes. 

[Logan5dunst · Accepted solution]

Actually, my mobile carrier was able to solve the problem. As I'm abroad right now, they had to do it back in Canada.Thanks