Subscription

Subscription

Bruin2002

I had a 99p for three months subscription the subscription ended on the 23/2/18 and I was charged £9.99 for next month because of auto renewal I didn't want this but didn't mind having next month so to prevent this again I cancelled my subscription but now it is saying my subscription will end on the 23/2/18 even though I have now paid for another month.

Reply
1 Reply

ErickRGuetta

Hey there @Bruin2002, I'm sorry you're experiencing this issue, please contact support and tell them about your problem so they'll be able to make the necessary changes to your account. You can contact support by filling this online contact form: https://www.spotify.com/about-us/contact/contact-spotify-support/
If you receive an automated email directing you to the community and/or help boards, make sure you reply directly to that email (even if it says it is no-reply) and an agent will get back to you as soon as possible.

Suggested posts