Subscription

[Freshcoast710]

Plan

Premium

Country

 U.S.

Device

Moto e5 play

Operating System

Android version 8.0.0

My Question or Issue

 I use a prepaid Walmart credit card to pay for Spotify. My purchase history for the card shows that on 1/15/19 I was charged for my subscription. Yet I am still getting a the Spotify message saying the my payment has failed and to update my payment method. I'm also still getting emails saying the same thing.

[Brunelicia]

Hi there,

Have you tried to log out and back in to check if anything has changed?

Please let me know so I can assist you better, thanks! 🙂