Hey there Sarahmcdonagh! Welcome to the Spotify Community! How are you?
Hmmm that is not cool at all! It could be that there is a second account involved :(
In this particular case, I urge you to head over and please fill out the online contact form.**
If, for whatever reason you would prefer not to, or you cannot use the form, support can also be reached on twitter by reaching out to @SpotifyCares, or on Facebook by sending a message to the Spotify Cares Facebook page.
They should take care of the issue straight away!
If you need anything else, fear not! Ask again through here, message me or make another thread and we'll come straight away to help!
Have a beautiful day! Cheers!
**Please be aware that responses may take anywhere from 24-48 hours depending on the volume of tickets they are currently handling.