Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Subscription

Subscription

Avatar of Zermeno22
Casual Listener
‎2017-07-21 06:25 AM
I no longer have the premium setting . Yet , I am STILL being charged monthly . Please help .
0 Likes
Reply
3 Replies

Avatar of Bittencourt
Spotify Star
Spotify Star
‎2017-07-21 07:37 PM

Hi @Zermeno22, welcome to the Spotify Community!

 

Did you cancel your Premium subscription?

 

Is it possible that you might have a second Spotify account?

 

Follow this guide to finding any other accounts you might have subscribed to Premium.

 

BittencourtSpotify Star
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.
0 Likes

Avatar of Zermeno22
Casual Listener
‎2017-07-22 05:30 PM
I think I may have another account out there somewhere? I cancelled the one account I can get into a long time ago. How can I go about canceling the one account I don't know how to get into ? If it even exist
0 Likes

Avatar of Bittencourt
Spotify Star
Spotify Star
‎2017-07-22 09:32 PM

Hey @Zermeno22,

 

Follow this guide to finding any other accounts you might have subscribed to Premium and let me know if this helps.

 

 

BittencourtSpotify Star
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.
0 Likes

Suggested posts

Let's introduce ourselves!

Hey there you,   Yeah, you! 😁   Welcome - we're glad you joined the Spotify Community!   While you here, let's have a fun game…

Staff
ModeratorStaff / Moderator/ 1 year ago in Social & Random
Read more