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I just renewed my subscription from the free one to the Student Premium membership. But when I logged back in with the premium account, all of my songs and playlists were erased!

 

Can someone please help me get them back?

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Marked as solution

Hi @BM20!

 

Help's arrived! Would you be able to try out these steps?


Cheers!

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3 Replies
Marked as solution

Hi @BM20!

 

Help's arrived! Would you be able to try out these steps?


Cheers!

Thanks for your help! This worked & I found my account with all of my music on it! However, I had created another account, that I thought was the same username, and paid the Student Premium Membership. Is there a way that spotify can help me with this?

That's great news, @BM20


In terms of the Premium subscription being on the wrong account, Spotify Support/SpotifyCares might be able to help here 🙂 You can reach out to them over email (make sure that you're signed into the right account), Twitter or Facebook

 

Cheers!

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