Suddenly charged full premium price when I have student discount

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Suddenly charged full premium price when I have student discount

raphaelrocks
Newbie

This month I have been charged £9.99 instead of £4.99

I know that £5 isn't a lot to some, but I don't understand why my plan was changed? I have been on the student plan for over a year now I think. I had to go to my settings and say that I am a student AGAIN. It said I will be charged £4.99 on my next billing (31st Jan), but I have already paid the £9.99 this month. How can I get my money back? If I can't, I will probably just start using Apple music, as their service doesn't seem to have any problems with their student discount.

1 Reply

Re: Suddenly charged full premium price when I have student discount

user-removed
Not applicable

Hi @raphaelrocks Please contact customer service by the link down below. They should get back to you in about 1-3 business days!

https://support.spotify.com/us/contact-spotify-support/

Hopefully this solves your problem!:)

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