Suddenly no spotify premium

[LouiseS89]

Plan

Free/Premium

Country

Device

(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)

Operating System

(iOS 10, Android Oreo, Windows 10,etc.)

My Question or Issue

[Bittencourt]

Hi @LouiseS89, thanks for reaching out!

Can you please give me details of what happened, so I can help you?

[aurora_borealis2025]

Same i made 2 accounts and used 2 new payments i hadnt used before and my premium ended after 1 day both times. Tried to ask support and they couldn't help due to security reasons. WT? And i was offered to join again but pay for it then they rudely ended the conversation so i couldn't respond.

[Bittencourt]

Hi @aurora_borealis2025, thanks for reaching out.

When you check your account profile on both your accounts, do they show as Premium or Free?

Also, do you see the receipts of the charges on them when you click on the link bellow?

https://www.spotify.com/us/account/order-history/