Suscribed but no access to premium anymore

[ingrid19]

I have started a subscription to premium in january, and this month I suddenly do not have access to premium anymore even though I have been charged at the beginning of the month.

[Xenia]

Hallo @ingrid19,

Welcome to the Community! We're happy to shed some light on the situation.

You can always check your subscription status on your account page and can see all your payments under Receipts.

If your Premium subscription has stopped, it might be because your latest payment couldn't be processed successfully. We recommend that you have a look at this article, where you'll find some useful tips on how to troubleshoot your payments. 

Hope this helps. If you have more questions, don't hesitate to reach out again.

Have a great day!

[ingrid19]

Hi,
sorry but I still don't see where the problem comes from.

[Elena]

Hey there @ingrid19,

Thanks for getting back to us 🙂

If you still pay for a subscription, but can't see the Premium features, we'd suggest you check these steps here. You may have logged into another account of yours. 

You can also contact your payment provider. The team there can give you more information about the payments.

Keep us posted! If you have questions, you know where to find us.