me cobraron la suscripción premium el 5 de septiembre y hoy me quisieron cobrar otra vez

1 Reply

Hey @Maferfigueira,


Thanks for posting in the Community. We hope you don't mind us replying in English.


You should first check the Receipts section of your account page. Here is a link. If you don't see the two charges there, you most probably have multiple accounts. If this is the case, here is how to look for the second one.


If you find a second one with an active subscription, you can cancel the second subscription as described here


Let us know how that went,



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