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Suscription changed without my consent

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Suscription changed without my consent

Casual Listener

 

I just received an email stating that my subscription changed from Premium to Family Premium.  I did not do this and I am wondering why this has happened.

3 Replies
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Re: Suscription changed without my consent

Rock Star 7
Rock Star 7

Hey @zarf42,

 

Welcome to the community!

It sounds like someone might have gained access to your account. I would recommend checking out the  "Someone has taken over my account" support article for some more help with this.

 

Let me know if you have any questions. Have a great day 🙂

NoahRock Star 7
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Re: Suscription changed without my consent

Regular

Same has happened to me, without any email. Just noticed by accident that I am paying too much. 

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Re: Suscription changed without my consent

Moderator
Moderator

Hey there @lucaf,

 

Thanks for reaching out to us. 

 

If you can see some unexpected changes on your account, we'd suggest to check the steps @Noah mentioned. It's also a good idea to give these steps a go so you can make sure the account is protected. Here you can find also steps on how to remove the access of a third-party app. You can also always grant access to them again.

 

Hope this helps. We'll be right here if you have any questions.


 

VerModerator
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