Suspicious Spotify billing on my credit card

[chuckdiz]

Hello,

I need help,  last month (feb 26rd) I had suspicious transactions on my wife's credit card including a spotify transaction, called the bank and get the credit card cancelled.

Got a new credit card and again (march 23rd) a spotify transaction, she didn't use her new card yet and she doesn't have a Spotify account and never register or use a credit card with her smartphone.

So, anybody can track back the account based on the credit card number or transaction number that I can provide. Really need to talk to somebody resp of billing.

On my own account still free for awhile without any transaction since 2015.

Thank you

[labelscollected · Accepted solution]

Hi,

That's so bad this is happening! For this kind of enquiries, you'd better contact immediately the Spotify Support using this contact form.

I hope it's going for the best!