Switch from Premium Duo to Individual

[TinybutMighty]

Plan

Premium

Country

India

Device

(OnePlus Nord)

Operating System

(Android 14)

My Question or Issue

I renewed my Premium Duo plan early this year and no longer require the same and would like to switch to Premium Individual plan. I have notified my partner and removed them as Plan Member. However, I do not see the option to Change Plan under Manage your plan nor am I able to see the Cancel Premium option. 

I am technically paying for Duo (for the whole year) while I'm the only user and would like to fix that. Any solutions?

[Maxim]

Hey @TinybutMighty,

Thanks for reaching out.

Can you please post a screenshot of this page? 🙂 Just make sure no private details are visible on it.

Looking forward to your reply.

[TinybutMighty]

 When I click on 'Cancel Anytime' it just says I'll still have premium for the period I paid for and should simply not renew.

[Maxim · Accepted solution]

Hey @TinybutMighty,

Thanks for getting back. That's because you've got a pre-paid plan. 🙂

In this case, you'll need to wait for the Premium Duo time you've already paid for to run out, before you'll be able to get a different plan.

I hope this clears things up!

[TinybutMighty]

So I presume its not possible for me to switch plans now and I'll have to wait for the current plan to expire?

[Maxim]

Hey again, @TinybutMighty,

Yes, that's right. 

Let me know if there's anything else I can help with 🙂

[TinybutMighty]

That was all, Maxim - thank you 😊

[Maxim]

Always happy to help, @TinybutMighty! Have a great day 🙂