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Switch to Student Plan and double charge

Switch to Student Plan and double charge

Hi,

 

I got approved for a student account, but I was charged twice, once yesterday and another one today.

 

I have one missing receipt in my account page, I checked with the bank, both payments were funded.

 

Let me know how can I provide more info, I don't like to not be able to send a private message to Spotify's team directly.

 

Thank you

Reply
1 Reply

Hey! 

 

Sorry to hear. It sounds like one of the payments might be pending if you've been charged more than once, when trying to get the student discount.


If your Spotify payment is marked as 'pending' on your bank statement, it might not have gone through successfully. 


A pending charge is a part of your bank or credit card company's authorization process. When you submit a payment, your bank or credit card places a temporary authorization on the funds. If the transaction doesn’t successfully complete, no money will be taken and the charge will soon disappear. 

 

For more information, check out payment troubleshooting!

 

Let me know if this helps!

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