Switched from premium solo to duo - wrong payment calculation

[leonidasos]

My premium solo plan was expected to be finished of 27.08.23. Today - 21.08.23 I've changed plan to duo. I've got information that date of payment has been changed to 25.08 - and this fine, but why I'm suppose to pay full DUO premium price for last month of subscription when only 6 days left (premium solo)?

[Maxim]

Hey @leonidasos,

Thanks for coming to the Community. 🙂

Payments are done in advance, so you'll pay for the next month on the mentioned payment date and not for the past month.

Hope this clears things up.

[gingerspud]

It's  funny because I'm having the same problem with the dates. My current subscription ends on Sep 16th but if I change to Duo the new billing period starts on Sep 7th...

Does that mean that I loose the last week of my current plan?

[Maxim]

@gingerspud,

To ensure that we can offer you the best help that we can, could you please create your own thread? Doing so is easy. Simply select the appropriate board here, and then select “Start a Topic.”

Thank you very much!

[gingerspud]

Sure, thank you 🙂

[leonidasos]

Yeah, 2 days of difference in payment is not something that most people complain, but I'm premium customer from more than 5 years and I think that the loss should be considered in favor of the customer.

Why is there no normal support ? 😄

[Dian · Accepted solution]

Hey there,

Thanks for posting in the Community.

Premium plans are always paid in advance. Meaning that when a payment occurs, it's for the following month, not the month before that. When a plan switch from a cheaper to a more expensive plan happens, the switch, as you have seen, occurs instantaneously, but the last payment you have made was for the cheaper plan. This is why the next payment date is not the same as the previous one, but a bit sooner. The amount of how sooner the next payment will be is directly proportional to the price difference between the cheaper and the more expensive plan.

Hope this clears things a bit.

Cheers!