Announcements

Switched phone, now my account appears to be non-premium

Reply

Switched phone, now my account appears to be non-premium

yvd2017
Newbie

I switched phone since yesterday, when I log in on my new phone I can see the old songs I have saved in my library and my 'best of 2016' album, but I can not play any music of own choice, it tells me I can listen 30 minutes free. This is a mistake, since I still pay for Spotify and yesterday nothing seemed to be wrong.

 

Can anybody help me with this issue?

 

 

1 Reply

Re: Switched phone, now my account appears to be non-premium

Aimee_T
Roadie

Hi @yvd2017! Welcome to the Spotify Community.

 

There are a couple things that could have happened, we’ll help you get to the bottom of it.

 

Could you log out/ log in and see if your Premium activates? If a log out/ log in doesn’t work check your inbox. Did you get a confirmation email after upgrading?


If you have your subscription confirmation and it’s still not appearing, you may have created a second account and upgrade that one on accident. Please follow this guide in our FAQ to find out if you have a second account.


Let us know if you have any questions. Thanks!

SUGGESTED POSTS