Switched phone, now my account appears to be non-premium

[yvd2017]

I switched phone since yesterday, when I log in on my new phone I can see the old songs I have saved in my library and my 'best of 2016' album, but I can not play any music of own choice, it tells me I can listen 30 minutes free. This is a mistake, since I still pay for Spotify and yesterday nothing seemed to be wrong.

Can anybody help me with this issue?

[Aimee_T]

Hi @yvd2017! Welcome to the Spotify Community.

There are a couple things that could have happened, we’ll help you get to the bottom of it.

Could you log out/ log in and see if your Premium activates? If a log out/ log in doesn’t work check your inbox. Did you get a confirmation email after upgrading?

If you have your subscription confirmation and it’s still not appearing, you may have created a second account and upgrade that one on accident. Please follow this guide in our FAQ to find out if you have a second account.

Let us know if you have any questions. Thanks!