Taking my money but not giving the service

[Richm1]

Plan

Premium

Country

 Uk

Operating System

(iOS 10, Android Oreo, Windows 10,etc.)

My Question or Issue

 For the last two months my Spotify app says that my payment wasn't made and won't let me use the service but I checked my bank and the payments are definitely coming out.

[Jose_M]

Hello @Richm1!

Sorry to hear you're having trouble with this. I'd recommend checking out this Support article for the next steps to take.

Let me know how you get on! I'll be here to help 🙂