Trial 3 months, after payments did not receive premium.

[wu6]

Dear all,

Today i bought spotify premium 3 months premium, after the payment i did not receive premium.

I received the invoice and it says succesfull paid.

Can someone help me?

[Billy-J]

Hey @wu6, and welcome to the community.

Hope you're doing great! 

Could you try signing out/in of the Spotify app? If that doesn't help, could you try following these steps here? if that doesn't help, please send me a screenshot of what happens when you try to use a Premium feature (such as no ads) or (checking subscription info). Make sure to hide sensitive info when posting to the community).

Let me know how this goes 🙂 

[user-removed]

Hey i've got the same problem it even says in the invoices that i have paid for premium and the 3 month trial and al the things u advised didn't help 

[Peter]

Hey @user-removed and @wu6,

Just to follow up on what @Billy-J said - this is an ongoing issue which we are currently looking into.

Make sure to head over to this thread to stay up-to-date on our progress. We'll make sure to let you know as soon as we have any updates in that thread.

Thanks! Stay awesome 🙂