Announcements
The Spotify Stars Program: Celebrating Values Week!

Help Wizard

Step 1

NEXT STEP

Trial ended early.

Trial ended early.

Hey I signed up for free 30 day trial and it stopped after 10 or so days. Please fix.
I will be signing up to Spotify after my free trial if there are no more problems with th service. Thanks
Kane
Email [redacted]

Reply
1 Reply

Hey @Kanemichalick!

I'd suggest reaching out through the online contact form. If, for whatever reason you would prefer not to, or you cannot use the form, support can also be reached on twitter by reaching out to @SpotifyCares, or on Facebook by sending a message to the Spotify Cares Facebook page.

Please be aware that responses may take anywhere from 24-48 hours depending on the volume of tickets they are currently handling.

If you still have not gotten a reply:

  • Did you get a confirmation email from the contact form? It should be similar to "Spotify Support Case #XXXXXXX". If so, reply back to that email and tell them you still need help. 
  • If you got an automated reply email telling you to check the help section or the community, you need to reply back to it saying you still need help, even if it's from a no-reply address. 
  • If you never got an email, look in your spam folder to see if there is an email in there. Make sure you are checking the email account you used to sign up to Spotify. You can check the email on your account here.

Suggested posts