I am contacting you in regards to my trial period for a premium subscription. In fact I have subscribed to the trial period on the 2nd September if I am not mistaken and on the 9th I tried to download a playlist, my account didn't allow me notifying me that this is only a premium option. I went to my account and tried to re-apply for the premium trial period which has been denied to me as I apparently already used my right for the trial period previously although I never did appart from the 2nd of September but didn't use my full month free trial. Could you please help me or let me know who I should contact? Thank you very much in advance!
My Question or Issue