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Tried paying by mobile but it said i have insufficient funds

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Tried paying by mobile but it said i have insufficient funds

user-removed
Not applicable

Plan

Free

Country

Philippines 

My Question or Issue

I tried to pay by mobile for a 7 day prepaid which costs P49 but Spotify says " the credit on your prepaid card is insufficient" even though i still have P150 worth of balance left in my Globe SIM

4 Replies
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Re: Tried paying by mobile but it said i have insufficient funds

Composer

Hi 

 

Can you double check if really have enough credits on your phone? If you're using a prepaid sim, it should right away credits your account.

 

I hope that helps a little.

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Re: Tried paying by mobile but it said i have insufficient funds

Casual Listener

Same problem occurred to me and double-checked it

[snip - Community Moderator edit]

 

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Re: Tried paying by mobile but it said i have insufficient funds

Moderator
Moderator

Hey there @ToshikiKyono,

 

Thanks for reaching out to us 🙂

 

Can you open an incognito window on your PC? Sometimes the cache can lead to different issues. Then you can click here to subscribe to Premium.

 

You can also try with another payment method. Here you can see all the payment methods available in your country.

 

Hope this helps. We'll be right here if you have any questions.
 

 

VerModerator
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Re: Tried paying by mobile but it said i have insufficient funds

Casual Listener

It still occurs in Incognito Window, ma'amScreenshot 2020-09-14 092359.jpg

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