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Troubles with spotify student account renewal

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Troubles with spotify student account renewal

Visitor

Plan

Premium for Students

Country

Italy

Operating System

Windows 10

My Question or Issue

Hi, I'm having troubles with the renewal of my Spotify Student Premium subscription. When I'm putting my school information it keeps telling me that the university is not eligible for the request, but it's weird because last year I made the Premium Subscription with the same university and it was eligible, also I'm still a verified student in my university so there must be a problem with the verification system. Can you help me?

1 Reply

Re: Troubles with spotify student account renewal

Moderator
Moderator

Hey there @mirr_marches,

 

Sorry to hear you're having difficulties renewing your Student discount, but no worries - help's on the way!

 

We'd recommend you try clearing your cache and cookies first or try an incognito or private window and make sure you're not using a VPN when trying to apply for the discount. You might also want to get in touch with the team from SheerID here, so that they can check your status again.

 

If the issue persists, it'd be great if you could send over a screenshot of the exact error you're getting so we can take a closer look at what's happening.

 

Let us know how you get on - We're always one reply away 🙂

 

Cheers!

XeniaModerator
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