Trying to Go Premium

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Re: Trying to Go Premium

user-removed
Not applicable

I already tried contancting the Support Center, they were the ones to send me here.

This was their response:

 

"Hello,

Here’s what we got from you:

"I'm trying to upgrade to Premium using the PayPal payment method. I inserted my PayPal account information, logged in, and then pressed "Approve & Continue" on the next page. However then a blank page opens and nothing happens."

We have some quick options we think can help you:

In the meantime, we have some quick options we think can help you:

  • Try searching our support site with frequently asked questions.
  • Go to the Spotify Community. Even if there isn’t already an answer there to your question, you can post it and someone will answer quickly.
  • Also, find out about major service updates at @SpotifyStatus.

All the best,
Spotify Customer Service Team

ref:_00DD0pxIW._500571RcddU:ref".

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Re: Trying to Go Premium

user-removed
Not applicable

I can't offer any help, only I share the sentiment, can't upgrade, looked for help, contacted support, no solutions offered...

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Re: Trying to Go Premium

Rock Star 10
Rock Star 10

I am a bit stuck what to do here.

 

What I will do is escalate this issue for further review, I will inform you with any updates.

TomRock Star 10
Help others find this answer and click "Accept as Solution".
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Note: I'm not a Spotify employee.
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Re: Trying to Go Premium

Rock Star 10
Rock Star 10

Hi @user-removed!

 

If possible, could you use a different payment method?

 

Please let me know 🙂

 

Thanks!

TomRock Star 10
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.
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Re: Trying to Go Premium

user-removed
Not applicable

in both chrome and firefox i tried logging out of all devices, logging back in on desktop, going to Account and Subscriptions, Upgrade to Premium and I tried two different credit cards (no PayPal account) and neither card works. Something is not right here

 

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Re: Trying to Go Premium

Rock Star 10
Rock Star 10

Hi @user-removed,

 

Sorry to hear you are having issues with Spotify payments.

 

Are you getting any error pages displayed?

TomRock Star 10
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.
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Re: Trying to Go Premium

user-removed
Not applicable
No, it must be PayPal.
I recieved another reply from the Support Center, saying that I should make sure the country on my PayPal account matches the country on my Spotify account.
As I already told you, Spotify thinks I live in Singapore while I'm from Israel, and I can't change it. Their advice was to try changing it from an incognito tab but that didn't work either.
Is there any way I can delete my Spotify account so I can create a new one with my email and make sure it sets the right country this time?
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Re: Trying to Go Premium

Rock Star 10
Rock Star 10

You sure can close your account and open another on.

 

Please note: that it’s not possible to restore a closed account after 7 days. If you are certain of your decision, If you are a free user, you can instead visit support.spotify.com/close-account.

 

Click on 'Account' -> 'I want to close my Spotify account permanently'

 

Hope this helps 🙂

TomRock Star 10
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.
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Re: Trying to Go Premium

user-removed
Not applicable
Oops, seems your card or payment provider is having a bad day. Don't worry,
no money has been charged. Try again or use another payment method
But even with other card gives the same message, and I have made recent
purchases with both cards with no problems. I also wonder if it has to do
with the fact that my previous subscription was a family subscription I
think, not sure how that would affect this one.
Highlighted

Re: Trying to Go Premium

user-removed
Not applicable
Oops, seems your card or payment provider is having a bad day. Don't worry,
no money has been charged. Try again or use another payment method
But even with other card gives the same message, and I have made recent
purchases with both cards with no problems. I also wonder if it has to do
with the fact that my previous subscription was a family subscription I
think, not sure how that would affect this one.
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