Trying to buy Family Premium - but failing due to the trial period (which I used once before)

[feppfepp]

Plan

Trying to get Family Premium

Country

Sweden

Device

Intel NUC

Operating System

Windows 10

My Question or Issue

I am trying to buy a family premium subscription plan... but failing. Since I cannot find a way to buy premium WITHOUT having a three month trial as part of the package.

Once upon a time I used a free trial period and did not continue subscribing.  Thus, it makes sense that I cannot use it again. Fair and square, and I am perfectly OK paying the small amount per month that family premium represents.

BUT... I cannot find a way to just buy the subscription WITHOUT the three-month trial. I have clicked around a lot, but as far as I can tell there is no "buy spotify family without the trial period" option available - which is what I need, since I just want to start paying immediately.

Right now, there is no way I can buy Spotify it seems since this trial period is part of all packages, but I am prevented from using it since I already used it.

[Billy-J · Accepted solution]

Hey @feppfepp, thanks for reaching out to the Community!

Are you able to get Premium Family by going here and selecting the plan? If that doesn't help, could you try the same thing using a different browser or private window?

Let me know how this goes 🙂 

[feppfepp]

That looks like a useful place... exactly what I was looking for. From the Spotify Swedish home page, looks like there was no way to get to that page though.

However, I solved it in two steps:

1. Upgrade the account to regular "Premium" (which I could do after clicking through from Premium+Trial and getting the error)
2. Upgrade from Premium to Family Premium (which worked since the trial aspect was apparently out of the way by then)

[Billy-J · Accepted solution]

Hey @feppfepp,

Thanks for your reply.

I'm happy to hear that your issue was resolved. If you need help in the future, you can always start up a new thread and the Community will be happy to help.

Have a nice day ahead 🙂