UI bug on payment window

[exolive]

I faced a bug when I can not switch month in the payment subscription.

steps to reproduce:

1. load page - https://www.spotify.com/pl/account/subscription/update/

2. enter card number

3. field month does not work

OS: Mac OS 10.13.3

Browser: Safari 10.0.3

language: PL - Polish, Poland

 <removed sensitive info>

[Luke]

Hey @exolive,

Apologies for the late reply, but maybe I can still help 🙂

Have you tried to use an incognito tab, clear the cookies of your browser and use another browser or device?

When this doesn't work, you should try to use another internet connection (e.g. cellular data instead of WiFi).

Have a nice day!

Luke

[exolive]

Hi,

@Luke are you serious? Are you QA or Dev engineer? 

Your answer like microsoft's answers**bleep**. I've written steps to reproduce, versions of software. If you can not test in the same configuration - stop spreading**bleep**!

It is sad that payment problem is ignored by the dev team and even community managers.

[Luke]

Hey again @exolive,

Please take a look at my signature.

There you can find out that I'm not a Spotify employee 🙂

Just to make sure: Have you tried all the steps I mentioned in my post above? 🙂

Have a nice day!

Luke

[exolive]

@Luke

What is the point of your answers? what are you trying to grow?

I've just tried to analyze your answers in community.
All answers from you it is simple solution - reboot, cleaning new session, etc...

I am just curious, what the heck??

P.S. hehe, now I am able to put your nickname as link, perhaps big breakthrough

[meahtenoha]

Hey @exolive.

Thanks for reaching out. Meredith from the Spotify Community team here. 

Could you please try a different browser for us or in an incognito window for us? This way we can better investigate this on our end. 

If that doesn't work and we receive numerous reports of this from users then there may be an issue. We will be sure to report it to the right team. 

Thank you