UK Samsung A51 6 Month premium no option only 3 month trial

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UK Samsung A51 6 Month premium no option only 3 month trial

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Just received my new phone, part of the package is 6 months free premium, I can only find 3 months trial version. I've reinstalled the app but no change. The mobile phone company states its spotify issue not them. Spotify cares on twitter not responding either.

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Re: UK Samsung A51 6 Month premium no option only 3 month trial

Casual Listener

This offer is now live on my phone, open spotify - click premium and review offers 😁

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Re: UK Samsung A51 6 Month premium no option only 3 month trial

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Moderator

Hey there @ijk700,

 

Thanks for reaching out about this in the Community! First off, congrats on your new phone 🙂

 

Sorry to hear you're having difficulties redeeming the 6 months Premium trial that's part of the promotion. Right now. we don't have any info about the availability of this offer. Apologies for the confusion this has caused.

 

We'd suggest you keep an eye out on our official site for updates and we'll let you know here once we have any news on the matter.

 

If there's anything else you need help with in the meantime, just give us a shout and we'll be happy to lend you a hand.

XeniaModerator
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Re: UK Samsung A51 6 Month premium no option only 3 month trial

Casual Listener

Hi, same issue as yourself.... I chatted with Spotify earlier and got this reply:

"We're glad that you're showing interest towards this offer. However, this offer hasn't been officially launched yet. We're terribly sorry about the confusion this has caused. At the moment we do not have any info yet about the availability of this offer. Please keep an eye on our official site and our community for updates."

According to the offer - Claims must be made between 30.04.20 and 31.01.21

So the offer has been open a month and Spotify/Samsung haven't resolved it yet!!!!!

 

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Re: UK Samsung A51 6 Month premium no option only 3 month trial

Casual Listener
At least theres a couple of people in this position, but just me! I've put tesco mobile on the case now. I'll let everyone know if it gets resolved
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Solution!

Re: UK Samsung A51 6 Month premium no option only 3 month trial

Casual Listener

This offer is now live on my phone, open spotify - click premium and review offers 😁

View solution in original post

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