Unable to Make Payments via Grameenphone and Card in Bangladesh

[bonksun]

I've been trying to buy family plan for 2days as I've lost access to it because of not paying within time but now I can't make payment though my sim or my card. When I try to make the payment though my sim it gives me the OTP but after that all I get is  'The payment failed. Please try again, use a different payment card or a different payment method.' even when I'm using my card

Plan

Free/Premium

Country

Bangladesh

Device

(Pixel 4a, Redmi note 7 pro, PC)

Operating System

(Android 13, Android 10, Windows 11)

My Question or Issue

[Maxim]

Hey @bonksun ,

Thanks for reaching out.

There could be various reasons for a failed payment, so I’d recommend checking out this support article to go through the possible causes and steps you can take to resolve it.

It’s also a good idea to contact your mobile provider to ensure everything is in order on their end. If you’re using a card for payment, reaching out to your bank might help too. Some banks require additional authentication, which could explain why the payment failed.

Since you provided a screenshot from your phone, I’d suggest trying the process on another device, like a computer, and with a different internet connection to rule out any connection or device-related issues.

Let me know how it goes 🙂

[skannlain]

I had the exact same problem the last few days, spent an hour with spotify customer service to no avail, and they don't seem willing to investigate whether it's a local payment portal issue (which it most certainly is). I know my debit card and grameenphone account are in working order.

[seriously-anonymous]

It seems to be a Spotify server issue. My account says that it will renew on 1/1/70 as a date. That seems to be that their server lost track of time and date (and reset to the standard Linux default) and therefore payment fails. So possible issue with the backend infrastructure.

[bonksun]

tried everything and still no luck

[Maxim]

Hey @bonksun,

Thanks for letting me know.

Have you had a chance to reach out to your payment provider to make sure everything is fine on their end? It’s important that your payment method meets the criteria listed here: https://support.spotify.com/article/failed-payment/.

Also, if you’ve recently updated your payment details or tried a new payment, I’d recommend waiting 24 hours to allow any updates to sync. 🙂

[Lotus18]

i am also facing this issues, tried everything card , other sim but still cant pay even if i have enough cash in both card and sim

[sakibhassan]

have you solved it? im facing the same issue