Unable to accept invitation to Premium for Family

[instelmokas]

My cousing invited me to the Premium family account but the message "You're unable to join this Family plan" always shows.

Our address is the same and I've updated my profile. She has already canceled the invite and resended it. How can I join my family account? 

[Luke]

Hey @instelmokas,

Have you tried to use an incognito tab, clear the cookies of your browser and use another browser or device?

When this doesn't work, you should try to use another internet connection (e.g. cellular data instead of WiFi).

Have a nice day!

LK608