Unable to cancel Premium subscription

[zazam]

Plan

Premium

Country

 Philippines

Device

MacBook Air, Huawei P10

My Question or Issue

I have been trying to cancel my premium subscription for the couple of hours to no avail. I'm pretty sure I followed the instructions correctly, and I have tried different web browsers (Safari, Chrome, Firefox), but it always says that there's an error. I'd really like to cancel my subscription and I would be grateful for your help.

[Billy-J]

Hey @zazam, 

Sorry to hear this. 

Could you try clearing your cache to see if that helps? If you’re still having trouble, try using another device. 

Also, could you send me a screenshot of the error message being shown? Please do hide sensitive info when posting to the community.

Keep me posted 🙂

[zazam]

Hi @Billy-J

Thank you for the response. I tried to follow your advise. Sadly, the same error message comes up. Here's the screenshot:

[Billy-J]

@zazam,

Thanks for the screenshot and info 🙂

Do you remember signing up for Premium using a third party (eg. iTunes, Mobile payment provider). If you did, you’ll need to log in from there and cancel your subscription.

Keep me posted.