Unable to change payment details

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Unable to change payment details

simonnna
Casual Listener

Plan

Premium

Country

 

Device

(iPhone SE)

Operating System

(iOS 1,)

 

My Question or Issue

I was informed that I have to change my payment details. I forgot to do so, and my student subcription was cancelled. Now I tried to change payment details and I can't do that. Everytime I try, I get the same message "Payment failed. Try again, or use a different payment method". I don't understand why, because I was charged on 7th of January (have it in my bank payment history) and my card is not expired.

 

Thank you.

 

3 Replies

Re: Unable to change payment details

Rock Star 10
Rock Star 10

Hi there!

Sorry to hear you’re having some trouble paying for Premium at the moment. I’d recommend checking out this article for payment troubleshooting steps.

There’s also some specific subscription-related troubleshooting over at our Spotify Answers board.

Hope this helps!

BruneliciaRock Star 10
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Note: I'm not a Spotify employee.

Re: Unable to change payment details

simonnna
Casual Listener

I tried everything and it’s still not working! I lost my premium and now I can’t listen to music properly :( 

I tried adding another credit card, but appareantly my country somehow doesn’t match that card. 

Please someone help meeee, I need music :( 

Highlighted

Re: Unable to change payment details

Rock Star 10
Rock Star 10

Hi 

 

Thanks for letting me know, @simonnna.

I have a few questions for you.

 

  • Please tell me the name of the country that's currently set in your account.  You can check this here.
  • In which country has your payment method been issued?
  • In which country are you currently?

Thanks! :)

BruneliciaRock Star 10
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.
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