Unable to change payment details

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Unable to change payment details

simonnna
Casual Listener

Plan

Premium

Country

 

Device

(iPhone SE)

Operating System

(iOS 1,)

 

My Question or Issue

I was informed that I have to change my payment details. I forgot to do so, and my student subcription was cancelled. Now I tried to change payment details and I can't do that. Everytime I try, I get the same message "Payment failed. Try again, or use a different payment method". I don't understand why, because I was charged on 7th of January (have it in my bank payment history) and my card is not expired.

 

Thank you.

 

3 Replies

Re: Unable to change payment details

Rock Star 2
Rock Star 2

Hi there!

Sorry to hear you’re having some trouble paying for Premium at the moment. I’d recommend checking out this article for payment troubleshooting steps.

There’s also some specific subscription-related troubleshooting over at our Spotify Answers board.

Hope this helps!

BruneliciaRock Star 2
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Re: Unable to change payment details

simonnna
Casual Listener

I tried everything and it’s still not working! I lost my premium and now I can’t listen to music properly :( 

I tried adding another credit card, but appareantly my country somehow doesn’t match that card. 

Please someone help meeee, I need music :( 

Highlighted

Re: Unable to change payment details

Rock Star 2
Rock Star 2

Hi 

 

Thanks for letting me know, @simonnna.

I have a few questions for you.

 

  • Please tell me the name of the country that's currently set in your account.  You can check this here.
  • In which country has your payment method been issued?
  • In which country are you currently?

Thanks! :)

BruneliciaRock Star 2
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.
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