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Unable to change plans. This could be because you're not eligible for this plan, you're already on i

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Unable to change plans. This could be because you're not eligible for this plan, you're already on i

Visitor

Hi,

 

Unable to change plans. This could be because you're not eligible for this plan, you're already on it, or you don't have a stored payment method.

 

Trying to upgrade from Premium to Due ane keep getting this error.

 

Tried this but did not help:

- Used Chrome and Edge in Cognito Mode

- Cancelled Premium Mode Standard and then tried to add Premium Duo

 

Highly frustrating.

 

Please assist ASAP.

 

Thanks,

 

Kind Regards,

Gary Laue

 

Pleas

1 Reply
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Re: Unable to change plans. This could be because you're not eligible for this plan, you're already

Rock Star 23
Rock Star 23

Hey @GazzaLaue, thanks for reaching out to the Community!

 

By chance, do you have a subscription involving Hulu? Also, could you attach a screenshot of the error message you’re getting so I can take a closer look. Make sure to hide sensitive information when posting to the Community.

 

Keep me posted.

Billy-JRock Star 23
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