Unable to enrol into auto renew plan

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Unable to enrol into auto renew plan

Arjav
Casual Listener

Plan

Premium

Country

India

Device

Macbook

Operating System

Mac

 

My Question or Issue

I am unable to enrol into auto-renew plans. It shows auto renew plans are temporarily unavailable.

Screenshot 2021-07-09 at 11.23.10 AM.png
1 Reply

Novy
Moderator
Moderator

Hey @Arjav,

 

Thank you for reaching out about this in the Community!

 

Based on the screenshot you sent, we believe you're located in India.

 

If this is the case, due to new banking regulations introduced in your region, our payment providers may be unable to process new recurring payments. We’re working on a fix as soon as we can, but it may take a while.

 

In the meantime, you can get Premium by making a one-time payment, or by purchasing our annual subscription. 

 

If you need help with anything else, just let us know. 

NovyModerator
 
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