Unable to get Premium with debit card

[chunkyactivate]

Plan

Free/Premium

Country

United States

Device

Galaxy A10e, Intel(R) Core(TM) i5-2400

Operating System

Windows 10

I'm trying to buy Premium with my debit card. However; whenever I do try to process it, I get the message, "Something went wrong. Please try again, or go to our support.". I tried this on two more different browsers, same issue. I also tried it in incognito mode, same issue as well. I also contacted my bank to make sure that the card was authorized to make online transactions.

[Elena]

Hey there @chunkyactivate!

Thanks for reaching out to us!

Good job on the troubleshooting steps so far. Another important thing is making sure the card is open for recurring and foreign transactions. 

If you've checked all that, we can suggest waiting a few days in case there was a temporary error with your payment method.

Lastly, if it's possible for you, you can try using a different payment method.

Keep us posted on how it goes, we'll be here if you need more help.