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Unable to get premium on a new account.

Unable to get premium on a new account.

ValereMT

Plan

Free

Country

Australia

 

Device

iPhone 12

 

 

My Question or Issue

I have deactivated my old Spotify account as I wanted to start over fresh without having old recommendations. I created a new account (current one to post this) and linked it to my apple. When I tried 2 separate credit cards linked to the same bank account and my paypal both transactions were rejected. I am aware there is an issue with using the same payment credentials between accounts. Thought it would reset when I deactivated my old account. How do I proceed to get help to sort out this issue and have may payment approved and continue with my premium subscription? Thank you.

Reply
3 Replies

Maxim

Hey @ValereMT ,

 

Thanks for reaching out.


Please let me know the exact error message that you're seeing when you attempt to upgrade to Premium 🙂

MaximSpotify Star
Help others find this answer and click "Accept as Solution".
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Note: I'm not a Spotify employee.

ValereMT

I mainly get this response.

 

The payment failed. Please try again, use a different payment card or a different payment method. Go to our support.

 

Sometimes I get the following.

 

The payment failed. Please try again later. 

Maxim

Hey @ValereMT ,

 

Thanks for letting me know.

 

Can you please try subscribing via this link opened in an incognito window?

 

Let me know how it goes 🙂

MaximSpotify Star
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

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