Unable to join

[earvin]

I was removed from a family plan for no apparent reason.. i typed in the same exact address with the host but it says unable to join. Im mot sure why and why am i even kicked from the plan

[Jack]

Hey @earvin,

We'd recommend checking the relevant steps in this article about the Premium for Family plan.

Try following them with an incognito window on a desktop device.

If you're still experiencing these issues after this, it might be worth getting in contact with us directly, or by tweeting our support handle. We'll be able to help you out further with this and take a look under the hood.

Thanks!

[SergioDavid]

Hey @earvin, welcome to the Community!

It sounds like you were unable to verify the address. Try joining the plan again using an incognito window to see if you have any trouble.

If so, reach out to us on Twitter with your account info so we can get a closer look.

Hope that helps 🙂